SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lasvela.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lasvela.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice mirror monitor, easy to understand connections. Solid packaging and clever sticker for a breakable product inside. Test was positive. Only minor is a mirror image to solve and not jet knowing how to do that
Excellent image quality (checked by TV set-top box) very fast delivery, thank you store
Товар упакован хорошо, прибыл целым. Проверить пока не удалось.
It's amazing.
Problems with work and connection did not arise. That's only the camera's viewing angle is narrow, I thought it would be more
Very fast delivery. Corresponds to the description, has not yet checked. I did not communicate with the store. I'll check the feedback.
The parcel came quickly, perfectly packed, everything works for the store thanks. Recommend
It came very quickly.
Delivery 5 days. Packing is super, quality is excellent
The quality is excellent.
Thank you, everything corresponds to the description, it came from Russia quickly, on the weekend I'll connect, check, while everything suits.
Very happy
Camera has yet to arrive during the installation has failed but packing such as shipping is good.
Perfect without testing
пришло быстро, работает нормально
Продавцу Большое Спасибо, получил, без проблем.
It works. I'll install it on the car, I took it for my wife.
Delivered one day later, not afraid. Camera and mirror workers. On the camera connected only a red wire, the mass did not touch, on the mirror the power from the plafon took. The quality is certainly not higher, but quite good. The video from the camera is smooth. It was much more convenient to park. + And to safety. It is visible from behind someone can hide behind the bumper, children for example play.
I'm happy with everything. Excellent packing, fast delivery. The goods are checked in action. Thank you store, I am your customer. To future customers: pay attention to the choice of the model of the rear view camera.
It's like the description. It came quickly. Quality is good. Thank you store.
Came to send back, Ekran did not work Money returned
Everything is fine, connect the video output to the white tulip.
It came quickly, until I connected
For this money, norms work!
All right