SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of lasvela.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://lasvela.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived after approximately 3 weeks to the Netherlands. After unwrapping, I have already fallen in love with it. It looks very sleek and pretty sturdy. The overall foldable design is really well executed. And the control panel, oh, it is one of the smoothest ones I have ever handled. I will have to see how it will last over time, but the control panel is absolutely great as far as I can see now. It works immediately when you press a button. It is oddly satisfying how well the touchpad works when you slide your finger from left to right to change the brightness, and the lamp smoothly transitions from dim to bright. The multiple lighting colours are also great. These are 5 different ones, from what I could tell. Optimal for any situation. If there is anything, I am sure this store will be able to help me. If not, I'll be sure to leave additional feedback. For now, if I need another lamp, I will definitely buy this one again! 5 stars!
Very good product, I love it
In the description it was not indicated that the lamp only works from the network. There are no batteries in the lamp. And so in general, all the Hood
Good quality, arrived extremely fast and lighting a lot, excellent product.
Already 3 I order, everything is OK
Quick shipment and delivery. Lamp is very good. Everything corresponds to description. Color and intensity switching works well. Stand is plastic, other parts are aluminum.
Great! Beautiful finish in pink. I already bought a black lamp. I recommend!
la lámpara está muy bien, y funciona perfectamente. Me mandaron el cable de carga confundido
The lamp is excellent, delivery is fast. thanks to the store!
Perfect without a doubt and very pretty.
Fast delivery. Everything is fine Very happy with my purchase I recommend this store
good prices godd quality goods . i get a great deal
Lights up, to see in the long term
When unpacking, the box was damaged, but the goods were intact. Everything works.
It's more like a bedside lamp. For a schoolboy does not fit, too weak shines
A little cheap feeling, but writing at all in any discomfort no dye-
Everything ok!
She is very happy with the purchase
Everything is okay. Fast.
It's just like in the photo and works perfectly. Super fast delivery